Recently Rick and I purchased a new receiver for our home theatre stereo. This also involved the purchase of some rather expensive HDMI cables. It was supposed to be a relatively easy set-up, but as is often the case in these types of situations, it was a disaster. After several hours, we realized that this Would-Not-Work. The receiver was too new for our four year old TV and we couldn’t employ the whiz-bang one cable deployment that was supposed to make this oh-so-easy. Back it all had to go.
Returning the Denon receiver was a breeze, the store did not even check inside the box to ensure that the receiver was actually there and not 20 pounds of bricks. Well done Futureshop.
The cables were purchased at another store though. If you have ever purchased electronic cables, you will know that the packaging must absolutely be destroyed to get to the cables. Unfortunately, the store that the cables were purchased from had a 15% restocking fee for “opened merchandise“. Although I was irritated, the cables were no good to us and so, even though we paid $103 for them, I would rather get back the $85 or so than have cables we cannot use.
At the customer service desk (that you CANNOT get to from inside the store-we actually had to go outside and back in to get to the desk) the snarky teenager explains to me Tider Direct’s return policy.
Teenager: OK, your refund will be $99.83
Me: saying nothing, but drawing a mental question mark
Teenager (showing me the bills): OK, here is your original bill for $103.94 and here is your return of $99.83, -15%.
Me: best-ever-pokerface
She even confirmed it with another cashier that recorded meticulously the transaction details in a book.
Now, I am usually very honest and conscientious and would normally feel guilty about this but if you are in RETAIL and have no clue how to estimate 15%, I am not going to help you. Your job interview should have filtered you out of the workforce.
I grabbed my refund and my husband and fled the scene of the crime, feeling slightly vindicated. Husband still hasn’t recovered from the climax/anti-climax gyration from almost having a real home theatre setup.
Earlier in the week, Rick had made microwave popcorn and had used up the very bitter end of the Olivina margarine. Now, we go through a LOT of Olivina, so the empties are often used as “pseudo-Tupperware” containers for storage of leftovers and the like.


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